We grant wholesale accounts to brick-and-mortar storefronts, and/or businesses operating with established e-commerce websites. A valid state-issued resale license is also required.
Magenta Inc. does NOT accept wholesale accounts for social-media based sellers or online marketplace sellers (ie. Amazon, Mercari, Etsy, etc).
All customer accounts are subject to approval by Magenta Inc. and territory Sales Representatives. We may choose to re-evaluate and terminate accounts at any time.
Magenta Inc. reserves the right to sell our product lines to any customer. We do not offer territory protection, but upon request, will inform new customers if someone within their area is also buying from Magenta.
All active customers with storefronts and/or e-commerce websites will be included in Magenta’s store locator feature online. Customers may choose to opt-out of this feature by submitting their request in writing.
Our minimum opening order and reorder amount is $300.00
All orders are sold in case pack quantities ONLY. Magenta Inc. reserves the right to increase order quantities to meet case pack requirements and/or order minimums.
All prices are F.O.B. Magenta Warehouse. Prices are subject to change without notice.
We accept payment by credit card: Visa, Master Card, Discover or American Express. By providing a credit card and expiration date, you are authorizing Magenta to charge the credit card for the amount of merchandise plus shipping and handling.
We also accept checks with payment made prior to shipping.
Backorders will be shipped as available, and without notification within 3 months of the original order.
Magenta Inc. reserves the right to cancel backorders under $150.
Backorders may be cancelled prior to shipping if requested in writing and approved by Magenta Inc. by contacting email@example.comPlease reference your order number in the subject line of your email.
Unfortunately, once an order has been processed it cannot be modified.
Cancellation requests must be submitted in writing to firstname.lastname@example.org. Please reference your order number in the subject line of your email. Any cancellation request submitted after the order has been processed and sent to the warehouse, will incur a 25% restocking fee plus shipping fees (if applicable).
We encourage you to read through this short FAQ section prior to contacting us! If you still require assistance, feel free to reach out to our Customer Service Team. We will reply within 2 business days of receiving your inquiry.
For questions about orders, please include your order number, and the name and address associated with your order.
Shipping and handling within the 48 contiguous US States are charged as follows. Fees are not negotiable and include warehouse processing fees, and picking & packing of orders.
19% freight cap on shipments to States east of the Mississippi, including Texas.
17% freight cap on shipments to States west of the Mississippi, excluding Texas.
14% freight cap on all shipments within California.
For orders shipping to Hawaii and Alaska, there is a 50% freight cap on shipments.
For orders shipping to Canada, Magenta will ship at a 75% up-charge to cover freight, duty, customs clearance and brokerage.
Magenta Inc. is not responsible for additional charges incurred for inside deliveries. Large size products require oversize cartons and may result in a higher freight cost.
All shipping charges are subject to change without notice.
It depends on where you are! As soon as your order ships, you will be emailed with a shipping confirmation including tracking information. At that time, your credit card will be charged for the amount of your order including shipping fees.
On average, it takes 2 - 3 weeks for shipments to deliver to your front door!
Magenta Inc. STRONGLY discourages pre-selling of any kind until orders can be confirmed by shipment tracking information provided by Magenta’s warehouse.
If freight is not on our account, Magenta charges an 8% will-call fee to pick-up from our warehouse. Order pick-ups are only available to professional shippers and freight forwarders.
Returns and Damages
At Magenta, we want you to be happy with your purchase! Of course, if you are not completely satisfied with your items, Magenta will gladly accept returns of new, unused, and undamaged merchandise for a refund, less shipping and restocking fees. Please view our Returns section below for important processing information.
To return an item, simply email your order number and claim to email@example.com within 5 DAYS of receipt of merchandise.
A 25% re-stocking fee plus any shipping expenses will be charged on all returns or refused shipments. Returned items must be in original packaging. No returns will be accepted without written authorization by Magenta.
Please also indicate at this time if you would prefer a store credit.
All claims must be made in writing with the support of photos within 5 DAYS of receipt of merchandise.
No returns will be accepted without written authorization by Magenta.
Credits or refunds will be issued for approved claims on broken, damaged or defective items. Store credits are valid to use in future Magenta orders within one calendar year.
Our tabletop collections are made of earthenware, stoneware, and porcelain and are hand painted and hand sculpted. Slight variation of color and design add to the uniqueness of each item. Hand wash is recommended for products with gold or silver. Microwave use is not possible with gold or silver. All tabletop items are food safe.
Slight imperfections are part of the handmade nature of our products and should not be considered flaws nor defects.
The only items we have in-stock are the items listed on our website. To receive the most up-to-date information on restock alerts and product releases, we invite you to join our mailing list and follow us on social media!
Magenta strives to produce safe, quality products, and is committed to complying with U.S. Federal and California State regulations, including Proposition 65. For more detailed information, please review our Prop 65 FAQ section below.
In 1986, California voters approved an initiative called the Safe Drinking Water and Toxic Enforcement Act - better known as Proposition 65. This proposition requires companies to place warning labels on products containing certain levels of substances, including lead. Each year a list of these substances is updated and published. The list has grown to include over 800 substances and includes additives or ingredients in pesticides, common household products, food, drugs, dyes, solvents, heavy metals, and even Vitamin A at particular levels.
Lead is an element that exists in nature and can commonly be found in the soil, plants and water. It is widely distributed throughout the environment, therefore is commonly eaten in everyday foods. To read more about the lead content found in common foods, please refer to the US Food & Drug Administration, Total Diet Study – Elements Results Summary Statistics, Market Baskets 2006-2013:
We send samples to third-party testing laboratories that follow standard test procedures as prescribed by each of the regulations set forth by the FDA and Prop 65. Through this testing, our third-party specialists help us to ensure that our products meet quality, safety, and environmental standards imposed by Prop 65.
Magenta has strict standards for each of our products in both safety and quality. All of our products are subject to the California Prop 65 tests. Other countries and safety organizations have reviewed known studies and scientific evidence to produce safety guidelines, which determine the levels of heavy metals that can be consumed on a daily basis without causing harm. The Prop 65 levels are among the most stringent. In comparison, as Prop 65 allows for 0.5 micrograms of lead per day, the United States FDA allows 75 micrograms per day, the FAO/WHO and EU allow for 250 micrograms per day.
You can contact us through our contact page! We will be happy to assist you.